Terms and Conditions

  1. Feel free to use the “COMMENT” function or send us an email (labtoolhk@gmail.com) to share your opinions or your works. We provide platform for users to share their work, but we reserve the right of posting.
  2. Payment before delivery of goods. We will ship the order within 5-7 days after the confirmation of payment. (Depending on the stock, some products can be shipped earlier)
  3. All the orders are settled in Hong Kong Dollar.
  4. Payment method:
    Account Name: ON LUCK HONG KONG GROUP LIMITED
    1. Shopify Pay: VISA / Master / AE / Apple Pay / Google Pay
    2. HSBC Bank Transfer: 
      Account Number: 053-256095-838
      SWIFT: HSBCHKHHHKH
    3. FPS / Payme: 98511356
    4. Paypal: admin@hkstem.club
  5. You can request a quotation by sending us an email (labtoolhk@gmail.com) of fill in the form in the page “Request for Quotation”, we will reply you though email as soon as possible.
  6. Suggested to use SF Express for delivery. Shipping costs will be calculated according to the following:
    • Order under $500
      $30 for SF Express, place of delivery including all residential and specific areas in Hong Kong include: Outlying Islands, Hong Kong and Kowloon District Governments, Public Affairs Agencies and SchoolsShunfeng store / SF service point / smart cabinet self-acquisition: for the SF Express service center, SF station and the smart cabinet address.
    • Order $500 or above
      Free for SF Express, place of delivery including all residential and specific areas in Hong Kong include: Outlying Islands, Hong Kong and Kowloon District Governments, Public Affairs Agencies and Schools
      Shunfeng store / SF service point / smart cabinet self-acquisition: for the SF Express service center, SF station and the smart cabinet address.
  7. If there is any enquiries, please feel free to contact us by below methods:
    Email: hkstem.club@gmail.com
    Whatsapp: +852 9851-1356 
    Tel: +852 3161-7576 / 9851-1356
    Fax: +852 3007-9356
    Working hours: Monday to Friday, 10AM – 5PM